Create your account

LeadHive uses a passwordless login system. Registration requires only your email address — no passwords to remember.

1. Navigate to the LeadHive app URL provided by your administrator.
2. Click Register on the login screen.
3. Enter your email address and submit the form.
4. Check your inbox for a magic link email from LeadHive. This link expires after 10 minutes.
5. Click the link in the email. You will be redirected to the LeadHive dashboard and logged in automatically.

Complete your profile

On your first login, LeadHive will prompt you to complete your profile before accessing the dashboard. Fill in your:

• First name and surname
• Registration city — the primary city where you operate as an agent

This information is used to personalise suburb suggestions and voice vocabulary for your area. You can update it later from your profile settings.

Start your free trial

New accounts receive a free trial period. During the trial you have full access to all LeadHive features including property management, contact tracking, WhatsApp integration, and voice commands.

• A trial countdown banner appears at the top of the dashboard showing days remaining.
• Click Start Trial in the banner if your trial has not started automatically.
• When the trial ends, your data is preserved but features are gated until a subscription is active.

Simultaneous devices

LeadHive is a browser-based application. Your session is tied to the browser and device where you logged in.

• You can be logged in on up to 2 devices simultaneously — for example, your desktop browser and your phone browser.
• Logging in on a third device will invalidate the oldest session.
• Sessions persist across browser restarts as long as cookies are intact.
• Clearing your browser cookies or cache will log you out of that device. Use the magic link flow to sign back in.
• Private/incognito windows do not share sessions with your normal browser — each is treated as a separate device.

Subscription & billing

LeadHive uses a manual EFT (electronic funds transfer) billing model. There is no automatic card charge.

Finding your payment reference

Each account has a unique payment reference code. To find yours:

1. Click your name or avatar in the top-right corner of the dashboard.
2. Select Profile.
3. Your payment reference is displayed under the billing section.

Making a payment

Use your payment reference as the reference field in your EFT payment. Once your payment is received and reconciled by the LeadHive team, your subscription will be activated manually and you will receive a confirmation email.